One sort of "danger" in bringing midtier externally is that midtier can give you a lot of access to things ... if you have the correct login.
If the goal is to expose "some capability" externally - you might want to consider the most excellent software from Kinetic Data - where you have full control of exactly what is provided. Google: most excellent software from Kinetic Data I just did that - it lists us #1 :) So - say -- you want to expose the ability for somebody to "comment" on their ITSM ticket they called in about -- and that is the only functionality you make available ... you can do that with Kinetic. Midtier makes everything available that you have permission to -- but sometimes that is more than you want to make available. Kinetic's approach is the opposite -- you only expose what you tell the system to expose. +/- for both approaches. Come to KEG - learn about the Kinetic chewy goodness: http://www.kineticdata.com/events/keg/ Party on!!! -John On Thu, Feb 20, 2014 at 4:53 PM, Howard Richter <hbr4...@gmail.com> wrote: > ** > > Good morning, afternoon and evening all, > > > > I just got asked if there was a way to access our Remedy/ITSM system > outside of the corporate network, if there are no parts (i.e. mid-tiers) in > the DMZ. They are thinking that they can use some magic with SSO and > federation to do this. We are using the JSS plugin (which is great) for our > ITSM 7.6.4. system. > > > > So my first answer is no, one would need to have a mid-tier (or even an > arserver) on a box in the DMZ and then give a method to access that system > or open a firewall port (not very safe). > > > > However, as I get older I have started to ask if I might be wrong., maybe > someone else has found a way to do this. So is there some method where one > could access the system if they were not on the corporate network (and a > firewall was blocking access to the system inside the network). > > > > Also I remember a doc, that BMC produced, that showed how to build out a > system that would have external access. So if someone has an idea what it > might be. Let me know. > > As always take care and be well, > > > > Howard > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
