AIE Configuration after upgrade to ITSM 7.6.04

2013-03-29 Thread Maxence Nhouyvanisvong
Hi All, Hoping someone already faced the issue we have with AIE. We applied the BMC method to upgrade from ITSM/CMDB 7.6.00 to 7.6.04 sp4 (BPCU, new OOTB installation 7.6.04 on new Linux servers and new database, database dump to overwrite the OOTB database freshly installed, then DDM). Now

Re: AIE Configuration after upgrade to ITSM 7.6.04

2013-03-29 Thread Peter Romain
Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maxence Nhouyvanisvong Sent: 29 March 2013 08:43 To: arslist@ARSLIST.ORG Subject: AIE Configuration after upgrade to ITSM 7.6.04 Hi All, Hoping someone already faced

Re: AIE Configuration after upgrade to ITSM 7.6.04

2013-03-29 Thread Ortega, Jesus A
@ARSLIST.ORG Subject: Re: AIE Configuration after upgrade to ITSM 7.6.04 If you don't have too many AIE jobs you could try: - in the user tool search for the EIE:BackupLoadFlag form - export the records to an arx file - edit the arx file to change the old server details to the new one (including the ARS