Hi , Production Server: Development Server: OS - HPUX 11i OS HPUX 11i ARS Server upgraded to version 7.0.1 patch 3 ARS Sever upgraded to version 7.0.1 patch 3 Mid-Tier version 7.0.1 patch 2 Mid-Tier version 7.0.1 patch 2 Bespoke application Bespoke application Tomcat Apache 5.028 webserver and jsp engine Tomcat Apache 5.028 webserver and jsp engine
Having performed an upgrade to version 7.0.1 patch 3, Mid-Tier version 7.0.1 patch 2, we found that we obtained the following error message ARERR 9350 - Network Protocol/data error when performing a data operation. upon entering the screen on the web console via Mid-Tier. There are two set field actions that are fired when you enter the Web console screen 1 retrieves information from the TT:People Information form the other sets a field used by the EXTERNAL function within a table field. This problem occurs for all users in a different location only we have a development server on the same version and this works to the same location. This all worked prior to the upgrade. I have narrowed down the problem to the two Active Links by disabling the workflow and trying the two Active Links individually both fail. I have replaced the Active Links added the entries in again this fails. >From the log files I found the following error: Sep 2, 2007 6:33:57 AM com.remedy.arsys.log.Log log SEVERE: GoatException during NDXRequest: ARERR [9215] Internal error. at com.remedy.arsys.backchannel.NDXCompileExternalQualification.mapProperties(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown Source) at com.remedy.arsys.backchannel.NDXCompileExternalQualification.<init>(Unknown Source) at com.remedy.arsys.backchannel.CompileExternalQualificationAgent.<init>(Unknown Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) Does the line at com.remedy.arsys.backchannel.NDXCompileExternalQualification.mapProperties(Unknown Source) refer to the EXTERNAL qualification or is this the method in which the information is being retrieved? Internal error. This all-purpose error occurs during numerous internal system failures, including the following conditions: Name of a system object or field ID is NULL when the system tries to retrieve a system object Internal cache error Web tier exception XSL stylesheet not found for certain type of object Failure to create request in Push Field workflow action at runtime Failure to set a field in the Set Field workflow action at runtime Failure to expand an open window >From the definition of the error above I have tested the set field actions. Have you seen this type of issue before? Thanks again John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
