Hallo Fred,
thanks for the Link. Here the Statement we received from BMC.
The is no version of ARS that will run with 64-bit database
connectivity. Remedy is a 32-bit application that requires the Oracle
32-bit client software. Future versions of ARS will support 64-bit
connectibity but this will be in a future major release. It is not going
to happen in a patch to the current versions.
The information received from our product management team so far
suggests that Oracle supported the 32-bit client on x86_64 Linux at the
time the compatibilty matrix was created, but that they no longer
support this combination. We are going to contact Oracle for
clarification but, as the information you have has come from them, I
suspect we already have the answer.
Therefore, the options for your customer are;
* use the 32-bit version of Linux
* use the 64-bit version of Linux and the 32-bit Oracle client.
This may not be supported by Oracle but this does not necessarily mean
it will not work. This combination was used to develop and test ARS on
the 64-bit Linux platform by BMC and it has passed our QA procedure.
* wait for a 64-bit version of ARS. I have no information on
when this may be available but you should not expect it in the near
future.
Regards
Mike
________________________________
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Grooms, Frederick W
Gesendet: Freitag, 2. Februar 2007 15:41
An: arslist@ARSLIST.ORG
Betreff: Re: Compatibility Matrix with Oracle 32-bit Client under a
Linux 64-bit OS
**
I'm not sure what you are looking for ...
I just went to the Oracle downloads site
http://www.oracle.com/technology/software/products/database/oracle10g/in
dex.html and found 2 Linux downloads
- Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86-64
- Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86
You should be able to run the x86 (32 bit) client on the 64 bit RedHat.
Fred
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike James
Sent: Friday, February 02, 2007 5:57 AM
To: arslist@ARSLIST.ORG
Subject: Compatibility Matrix with Oracle 32-bit Client under a Linux
64-bit OS
**
Good Morning All,
Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4
environment with Oracle Client 10gR2?
It seems that there maybe support problems with Oracle 32-bit Client
under a 64-bit OS. The case maybe that Oracle does not offer support
for a 32bit Client for a 64bit Linux OS. Although this is listed in the
compatibility matrix, can anyone confirm this?
BMC requires a configuration which is not supported by the DB vendor.
1. a supported ARS environment with
RHEL4 64-Bit
32-Bit Oracle Client
ARS 7.0.1
which may not be supported from Oracle side.
2. a supported oracle environment
RHEL4 64-Bit
64-Bit Oracle Client
ARS 7.0.1
which may not be supported from BMC side
Can anyone shed any light on this situation?
Best Regards
Mike
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