Hi List Its been a while. I've got a good one. Our DEV environment has an issue in CHG management when you click the approvers tab and see the pending approvals you see the approval no problem there, but if you want to look at all Approvers and select that option from the drop down, it shows nothing.
We figured it was a data or workflow issue. So we refreshed our DEV env with a full of copy of production. Well when we went to test it, it still didn't work. So this leads me to a dll or in our case SO corruption, Or I'm thinking a configuration file somewhere. The ar.conf file seems to match our TEST env which works fine except there is a secondary plugin server over there (hence two conf files..) all entries seem to match. We moved the following Plugin: /app/remedy/approval/bin/arapprove.so Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW dnsc:8020 references from the secondary plugin mechanism to the main ar.conf. My question is does anyone know what other configuration files I can look at or know what other binary file the approver query is using when you click the drop down (All approvers) for that table in CHG? Any help that would great. ITSM 7.5 patch6 ARS 7.6.1 JK _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
