Hello List, I'm having a problem automatically starting Remedy Alert after rebooting the client machine. I'm using Remedy Alert patch v22 for ARS 6.3. The server and tool are configured correctly as I am getting alert messages, but automatically starting the tool doesn't seem to work after reboot.
I installed Remedy Alert, configured it to start automatically, set up a user profile for myself, and pointed the default user to DEFAULT HOME. If I exit the program and restart Remedy Alert, the tool logs right in without having to enter user information. Exactly what I want. If I reboot the machine, Remedy Alert tries to start automatically, but it fails to login onto the server. If I remove the entry in the password field and reenter my password, I can logon just fine. I can exit and restart again without entering user information. Reboot, bam -- SOL. I found that the Alert tool is setting my encrypted password in the registry on every login in HKEY_CURRENT_USER\Software\Remedy\ARUser \Users\tlamy\LastPassword When I exit and restart the program the Alert tool appears to pull the encrypted string from the registry, it reads fine, decrypts the string, and logs me on. When it pulls the value after rebooting, the tool cannot either read or decrypt the string. I removed all Remedy tools, removed the AR System directories, reinstalled Alert solo and tested. Still no joy. Does anyone know what's going on and how to fix this? Thanks Tom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
