I had a support tech submit an RFE for me a couple of weeks ago.
There was no paperwork to fill out on my end.
On Apr 22, 10:48 pm, John Sundberg [EMAIL PROTECTED]
wrote:
CMDB (Carey Matthew de Black),
Kinetic would be more than willing to host a nice RFE submittal process.
I saw the URLs for
I don't really want to start a flame war about BMC Support, but I have a
question about RFEs.
I recently submitted an Issue to BMC to request an enhancement to Change
Management. It's a pretty straight forward request (I asked for the
Work Info to be able to be updated on Closed Change Requests)
I have filled out one of these, and I didn't see it as being as large a task
as you see. It took me about 10 minutes, which was worth my time for the
return of knowing that my request didn't get misinterpreted by someone along
the chain. YMMV.
Rick
On Tue, Apr 22, 2008 at 11:51 AM, Pierson,
.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, April 22, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support RFE Document
**
I don't really want to start a flame war about BMC Support, but I have a
question about
those truly interested in improving the product. Either, it's more work for us.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pierson, Shawn
Sent: Tuesday, April 22, 2008 11:52 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support
Shawn,
I actually remember discussion of a NEW RFE process that would
provide better feedback to the submitter being discussed at a RUG er..
BUW. ( But most of my RFE's are filed under single phrase statements
like As Designed or Rejected with no confirmation email or
discussion with me so that I
Resitance is futile! You will be assimilated!
On Tue, 22 Apr 2008, Carey
Matthew Black wrote:
Shawn,
I actually remember discussion of a NEW RFE process that would
provide better feedback to the submitter being discussed at a RUG er..
BUW. ( But most of my RFE's are filed under single
7 matches
Mail list logo
