Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Meyer, Jennifer L
Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dean Deonier Sent: Thursday, December 02, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Best Practice for Customer

Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Marsh, Lee
To: arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should

Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Boyd, Rebecca
...@arslist.org] *On Behalf Of *Meyer, Jennifer L *Sent:* Friday, December 03, 2010 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body

Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Meyer, Jennifer L
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, December 03, 2010 8:31 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** Dean, Many

Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Boyd, Rebecca
Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Boyd, Rebecca *Sent:* Friday, December 03, 2010 11:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because

Re: Best Practice for Customer Resolution Notifications?

2010-12-03 Thread Rick Cook
...@arslist.org] On Behalf Of Boyd, Rebecca Sent: Friday, December 03, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend

Best Practice for Customer Resolution Notifications?

2010-12-02 Thread Dean Deonier
ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information