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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dean Deonier
Sent: Thursday, December 02, 2010 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Best Practice for Customer
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice for Customer Resolution Notifications?
**
Dean,
Many organizations include the Ticket Number and Summary in the Subject
of the notification. In the body, you may want to include the Ticket
Number, Resolution, and contact information should
...@arslist.org] *On Behalf Of *Meyer, Jennifer L
*Sent:* Friday, December 03, 2010 8:31 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Best Practice for Customer Resolution Notifications?
**
Dean,
Many organizations include the Ticket Number and Summary in the Subject of
the notification. In the body
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer,
Jennifer L
Sent: Friday, December 03, 2010 8:31 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Best Practice for Customer Resolution Notifications?
**
Dean,
Many
Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Boyd, Rebecca
*Sent:* Friday, December 03, 2010 11:05 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Best Practice for Customer Resolution Notifications?
** By customer demand, we include the Notes field because
...@arslist.org] On Behalf Of Boyd, Rebecca
Sent: Friday, December 03, 2010 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best Practice for Customer Resolution Notifications?
** By customer demand, we include the Notes field because the summary can
be too cryptic to be of much use. Customers tend
ARSList guys:
What fields do you include in your email notifications to clients when a ticket
is resolved? Summary field only or both the Summary field and the
Problem_Question field? Or, do you have some other take?
If you include the Problem_Question field is it too much information
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