Best Way to update work Log from Service Level Target?

2008-01-09 Thread Danaceau, Chris
ITSM 7 - Looking to have an Incident SLT submit a work info entry. Has anyone done this? And How? Direct push to HPD:WorkLog form? Set or push field to the Incident form? Push to Incident_Interface form? I've tried push to WorkLog and Set to current Incident record without success. Thanks,

Re: Best Way to update work Log from Service Level Target?

2008-01-09 Thread Danaceau, Chris
. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, January 09, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Best Way to update work Log from

Re: Best Way to update work Log from Service Level Target?

2008-01-09 Thread T. Dee
Chris - what do you mean by SLT? On 1/9/08, Danaceau, Chris [EMAIL PROTECTED] wrote: ** ITSM 7 - Looking to have an Incident SLT submit a work info entry. Has anyone done this? And How? Direct push to HPD:WorkLog form? Set or push field to the Incident form? Push to Incident_Interface

Re: Best Way to update work Log from Service Level Target?

2008-01-09 Thread T. Dee
. Dee Sent: Wednesday, January 09, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Best Way to update work Log from Service Level Target? Chris - what do you mean by SLT? On 1/9/08, Danaceau, Chris [EMAIL PROTECTED] wrote: ** ITSM 7 - Looking to have an Incident SLT submit a work info