Re: Bug Found in the Assignment Form

2008-04-21 Thread Payne, George
PROTECTED] On Behalf Of strauss Sent: Tuesday, April 15, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Bug Found in the Assignment Form ** Is this a confirmed defect with BMC Support, or are you still trying to convince them of it?? Christopher Strauss, Ph.D. Call Tracking Administration

Bug Found in the Assignment Form

2008-04-15 Thread Payne, George
ITSM 7.0.01 P05 AIX 5.3 Oracle 10g Symptom: If the user selects Infrastructure Event as the Service Type on an Incident ticket and the AutoAssign feature finds more than one possible group, then the HPD:INC:ASGAppDFLT_120_Dialog Active Link opens the Selection View of the CFG:Assignment

Re: Bug Found in the Assignment Form

2008-04-15 Thread strauss
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Tuesday, April 15, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Bug Found in the Assignment Form ** ITSM 7.0.01 P05 AIX 5.3 Oracle 10g Symptom: If the user selects Infrastructure Event as the Service Type