I received a call from one of our Asset users that noted there was a CI in the
Remedy Asset database that was listed as a Monitor when it should have been in
the Computer System class.
Does anyone know what steps I need to follow to change a CI's class
relationship from Monitor to Computer
Peter, we have the same problem so it doesn't seem to be uncommon.
Manually remove the record and recreate it in the proper class. Create the
new CI to CI relationships also. You'll need to decide if you want to
recreate whatever other relationships are out there - ITSM records, tasks,
ect.
Drew
As far as I know, you will need to re-import (or re-create) the monitor CI
as the appropriate class and delete the one mistakenly created as a
ComputerSystem.
You should also investigate how the Monitor got created as a ComputerSystem
in the first place.
Regards,
Chuck Baldi
On Wed, Dec 10,
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