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<[EMAIL PROTECTED] Re: CTI Management
Joseph, CTIs are the main place where the theoretical meets the practical in
a Remedy application. Can you tell us what version of Help Desk/ITSM you
are using? It makes a big difference in terms of what you are practically
able to accomplish.
Rick
On Wed, Apr 23, 2008 at 11:35 AM, Joseph Kasel
I don't know if this has been discussed previously but I wanted to find out
how others on this board approached the management of CTI's. In our Help
Desk application alone, we have 811 defined CTI's. To me that seems likes
a lot but it's relative and another organization may not think of that
num
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