Re: Changing Support Group Group Names

2012-06-06 Thread Joe Martin D'Souza
.. Joe -Original Message- From: Lyle Taylor Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Doesn't that field actually store the group ID rather than the name? If so

Re: Changing Support Group Group Names

2012-06-06 Thread Sanford, Claire
, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some

Re: Changing Support Group Group Names

2012-06-06 Thread Tomasiewicz, Mike (Information Technology)
To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some calculation

Changing Support Group Group Names

2012-06-05 Thread Frank Caruso
ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work

Re: Changing Support Group Group Names

2012-06-05 Thread Lyle Taylor
that effectively limits our support group names to 30 characters. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group