Re: Code for pushing People changes to existing tickets etc... Is this needed?

Hi Have you looked into the Data Wizard Console? You can change a persons name using this application. Regards, Jarl 2016-01-21 9:46 GMT+01:00 David Charters : > ** > > All, > > > > So in the last six months I ran into a little house keeping bug in the > People

Re: Code for pushing People changes to existing tickets etc... Is this needed?

I concur, the Data Wizard should be used for these updates. However, there are still issues in 8.x where certain forms are missed. We ended up writing an AI job to simulate the functions and update the missing forms. Kind Regards, Carl Wilson On 21 Jan 2016 19:59, "Jarl Grøneng"

Code for pushing People changes to existing tickets etc... Is this needed?

All, So in the last six months I ran into a little house keeping bug in the People form (Now CTM:People). Let's say someone gets married and there last name changes or after years of Remedy being its own source of truth you started using something like Active Directory to populate/update

Re: Code for pushing People changes to existing tickets etc... Is this needed?

Yes, that makes sense but this was a web services push from a custom in house AD system. I don’t think we could have pushed this through the console and bypassed all of the system workflow, for example what would it do with closed tickets, and Incident would see it as an update to the Assignee

Re: Code for pushing People changes to existing tickets etc... Is this needed?

Hi, As BMC now include the UDM Data load sheets, updates "should" be directed through these (as they contain validation code, etc). That said, I have not checked that they would do all of what you would want to update. Kind Regards, Carl Wilson On 21 Jan 2016 20:13, "David Charters"