Hi Ron,
Yes you are on the right track. You can just have the flag set by script
instead of escalation and rest is same.
As for the other options you are wondering to keep filters as it is or put
the logic into the script, it is about the balance between performance gain
and maintainability of
cussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares
Sent: Tuesday, June 19, 2012 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Configuring a Solaris 10 server to run as an Escalation server -
Pointers Needed
**
Hi Vamsi,
I am liking option 1 below which you and Fredrick suggest
Re: Configuring a Solaris 10 server to run as an Escalation server
- Pointers Needed
**
Hi Vamsi,
I am liking option 1 below which you and Fredrick suggested. I am not a
java or perl guy, but I'm sure I could find one here to work with. Question
on this; the escalations that are firing a
Hi Vamsi,
I am liking option 1 below which you and Fredrick suggested. I am not a
java or perl guy, but I'm sure I could find one here to work with.
Question on this; the escalations that are firing are basically setting a
flag field, (which in some cases is just the status field). That flag
fie
Hi Axton,
Good question. The server team has stated that they have frequent problems
with this server. It often will just hang and requires a restart. Also,
escalations tend to bottleneck and run behind for things like
notifications. On the Database side,. DBA maintains that the database is
n
I am curious what you were seeing on the original Windows escalation server
that led you to believe that the server could not handle the load.
Generally, the bottleneck for escalations is the database, especially when
you start setting up lots of escalation pools.
Axton Grams
On Thu, Jun 14, 201
Ron,
Remedy has escalations feature to support recurring tasks, it can be used
to certain extent for bulk or mass updates.
But the tool is not very scalable if you are talking about very bulky jobs
or too many recurring jobs. Though I have not seen many people reaching to
this extreme but every
Hi Vamsi
Yes, BMC does raise concern in regards to the mixed OS. But they have not
yet told us that is not supported. I agree that it would be best to be on
the same OS. If we get good results with running escalations on Solaris,
the plan is to eventually move all our ARs to Solaris.
Yes, we a
The cleanest way you can do this is by using server group feature, from
your description it seems you are already using that feature.
I have worked on Windows,Solaris , Linux environments.
But your scenario is tricky, as you are mixing windows arservers with
solaris arserver.
I have not seen
You could probably add some version of $SERVER$ = "hostname" into your
escalation qualifications - therefore pinning the escalation to run on the
"named server".
-John
-John
On Wed, Jun 13, 2012 at 7:26 AM, Ron Tavares wrote:
> **
>
> Good Morning Listers,
>
>
>
> *The Problem:*
>
> We hav
Good Morning Listers,
*The Problem:*
We have lots of escalation traffic running on our system, which causes our
current Windows Escalation server to be over-taxed. To the best of my
knowledge, there is no way to run escalations on more than one server at
any given time.
*Solution Attempted
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