UNCLASSIFIED We use email (mailbox or Blackberry) to submit, update or to change a ticket's Status. All of the workflow is dependent on the recipient replying to the message and typing specific keyword(s) to the Subject line. We must use plain text, so whatever the sender types to the body of the message is copied to the ticket.
Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Blue Sent: Monday, July 02, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: E-mail Submit from BlackBerry Device Has anyone implemented a submit action from a BlackBerry device? I just need for a BlackBerry user to answer a yes/no type message and have it submit a form I can fire the workload from. I tried setting up a HTML message per the manual but it doesn't work. The incoming record shows "Parsed and Executed" but no record is created and the error logs are clean. Incoming mail is working; plain text message process normally but really won't work for this type of input. Is there some step I'm missing or has anyone been able to implement this? Thanks! ENV: ARS 6.03p21 on WIN2K MS Exchange 2K MS Outlook profile running MAPI profile for email engine user Oracle 9.2.0.6 Mid Tier 6.03p21 on Apache Chris Blue CHEP Orlando FL ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
