I sent this problem to BMC Support, and the technician suggested trying field
number 575000001. So I deleted field 1000000125, and created a new field
575000001, and IT WORKED!
After thanking the technician (Matias Campo) profusely I suggested entering
this as a bug. The Remedy system itself created field number 1000000125. There
is something wrong when the Remedy system creates a field number that the email
engine can't recognize.
Dwayne Martin
James Madison University
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Dear List,
We are trying to submit attached documents via an email template. Our form has
an attachment pool with four attachment fields.
The template says:
. . .
Attachment 1 !1000000124!: something.docx
Attachment 2 !1000000125!: somethingElse.doc
Attachment 3 !1000000126!:
Attachment 4 !1000000127!:
. . .
The two documents are attached to the email.
But the email reply says:
Message Number: 4900
Message Text: Invalid Value.
Appended Text: Field ID is not related to this form: 1000000125
“1000000125” is very clearly the field id for Attachment 2. The template
created entries before we tried adding attachments.
Any idea what might be wrong?
(ARS 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Dwayne Martin
James Madison University
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