Re: Escalations - question over create time and timestamps

2011-06-09 Thread Dave Barber
] On Behalf Of daddy.bar...@gmail.com Sent: Tuesday, June 07, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Escalations - question over create time and timestamps I have an escalation that is almost working fine, but appears to be generating some inconsistent date/time values. Within

Escalations - question over create time and timestamps

2011-06-07 Thread daddy.bar...@gmail.com
I have an escalation that is almost working fine, but appears to be generating some inconsistent date/time values. Within the escalation, it has a push fields creating an audit record of an sla failure, and putting $timestamp$ in an event date time field. The problem appears to be that the

Re: Escalations - question over create time and timestamps

2011-06-07 Thread Grooms, Frederick W
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of daddy.bar...@gmail.com Sent: Tuesday, June 07, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Escalations - question over create time and timestamps I have an escalation that is almost working fine, but appears to be generating some inconsistent

Re: Escalations - question over create time and timestamps

2011-06-07 Thread Remedy
The escalation processes through all the records in the form, and completes it's tasks where a record matches the qualification. Your timestamp is when the workflow hit that record and populated the time at that moment, and the createdate is when the push was committed to the database.