Sorry, had to fix a typo. It's the type when you don't include the word
"not" it changes the entire meaning.
I have been working today on getting ARS 7.0 patch 1 installed on my
desktop computer. The installation program has never completed
successfully. I have attempted the installation about 20-25 times today.
I installed the Oracle instance on Friday with no errors. I can login
to SQL Plus without errors.
WinXP Pro
Oracle 10g R2
ARS 7.0
I think the problem has something to do with the ARAdmin user not able
to connect to the Oracle instance. Arcache will Not add a user. The
message states that it cannot connect to ARS. I have tried the install
with and without PortMapper.
The last status window displayed is "Preparing to import forms and
data...". This is after the database is created and the Remedy service
is started. The message goes away and there is no message box on the
screen for about 45 seconds.
Then the installation stops with "Failed to create a valid Admin user.
This installation cannot complete importing of forms and data. A valid
Admin user will need to be created and forms and data manually
imported."
After researching one of the errors I added the ORACLE_SID and
ORACLE_HOME environment variables (and then rebooting).
The last time I programmed and installed Oracle databases was in 2003. I
have done a lot of searching online and the List. Could someone please
point me in the right direction. It's probably one small setting that is
causing all these errors. Thanks.
ARERROR.LOG
-----------------------
Mon Aug 28 13:32:30 2006 390600 : This version of the Action Request
System(R) is ready for use or evaluation without purchasing or
activating an authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE
27) Mon Aug 28 13:32:30 2006 390600 : Failure while trying to connect
to the SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Mon Aug 28 13:32:30 2006 ORA-12560: TNS:protocol adapter error
Mon Aug 28 13:32:30 2006 390600 : Cannot initialize contact with SQL
database (ARERR 551)
Mon Aug 28 13:32:30 2006 Stop server
Mon Aug 28 13:32:30 2006 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
-----------------------
CSS.LOG
-----------------------
2006-08-28 13:28:52.812: [ OCROSD][2472]utgdv:1:could not open registry
key SOFTWARE\Oracle\ocr os error The system could not find the
environment option that was entered.
2006-08-28 13:28:52.921: [ OCRRAW][2472]proprinit: Could not open raw
device
2006-08-28 13:28:52.921: [ default][2472]a_init:7!: Backend init
unsuccessful : [33]
2006-08-28 13:28:52.921: [ CSSCLNT][2472]clsssinit: error(33 ) in OCR
initialization
------------------------
SQLNET.LOG
-----------------------
Fatal NI connect error 12541, connecting to:
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=TPA9PN0321.pbsj.com)(PORT=1521
))(CONNECT_DATA=(SID=tpa9pn03)(CID=(PROGRAM=C:\oracle\product\10.2.0\db_
1\bin\emagent.exe)(HOST=TPA9PN0321)(USER=OraUser))))
VERSION INFORMATION:
TNS for 32-bit Windows: Version 10.2.0.1.0 - Production
Windows NT TCP/IP NT Protocol Adapter for 32-bit Windows:
Version 10.2.0.1.0 - Production
Time: 28-AUG-2006 13:26:39
Tracing not turned on.
Tns error struct:
ns main err code: 12541
TNS-12541: TNS:no listener
ns secondary err code: 12560
nt main err code: 511
TNS-00511: No listener
nt secondary err code: 61
nt OS err code: 0
-----------------------
Stephen
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