Hi,
We have a menu called "Summary" to which the values are coming from SHR:Template.we have another field called PreDefSummaryChk.If anybody selects predefinedsummary from Summary field and appends some text to that in the Summary field we need to set PreDefSummaryChk to Yes. Ex:While entering ticket for Lotus notes Problem If user selects "Lotus Notes Password Recovery"(Predefined Summary) from summary field and Appends some text to that like Lotus Notes Password Recovery-Forgot password,PreDefSummaryChk should be set to "Yes". Appreciate any suggestions for doing this.Thanks In Advance. Thanks and Regards, v.sreelakshmi DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
