Hello ARSList and happy mothers day,
Hoping for some quick assistance because we are upgrading our production
environment and encountered an issue. Though with it being a holiday and a
weekend I understand I may not see the typical flurry of answers. :)
We just upgraded from ARS 8.1.00 to ARS 9.1.04 and we have an integration with
Openview (OMI) via a 3rd party application called CLIP. This integration pushes
into our system via API and then we have a single Filter that pushes back to
their system and communicates in a Web Service Set Fields action.
After the upgrade we are sporadically receiving this error message when our
Filter that fires to push updates: "ERROR (9130): Error encountered while
executing a Web Service; Transport error: 505 Error: HTTP/1.1 505 HTTP Version
Not Supported"
When I say it happens sporadically the error can happen 10 times in a row or it
can not happen 30 times in a row or it can succeed and error every 3rd time. It
is consistently inconsistent.
I was able to successfully capture a log of the same ticket first succeeding
and then failing and there appears to be no difference. I have attached them.
This is affecting all of our upgraded environments but not our older 8.1.00
backup server that we've held onto in case we have to roll back.
Any help would be greatly appreciated!
Thanks,
Levi Lippincott
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<FLTR> <TID: 0000000360> <RPC ID: 0000884388> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > /* Sun May 13 2018 12:29:06.7900 */ <Filter Level:0
Number Of Filters:1157> Checking "Clip4HPBSM:HPD:IncidentModified" (991)
<FLTR> <TID: 0000000360> <RPC ID: 0000884388> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > --> Passed -- perform actions
<FLTR> <TID: 0000000360> <RPC ID: 0000884388> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > 0 : Set Fields
InputMapping:
<?xml version="1.0" encoding="UTF-8"?>
<arDocMapping arDocVersion="11" externalSchema=""
generateXsiType="false" name="processIncidentArs" schemaSource="imported">
<formMapping>
<form distinguishingKeyId="1" foreignKeyId="1"
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<element all="false" dataType="ROOT" default="" maxOccurs="1"
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<element dataType="string" default="" form="unqualified"
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<element dataType="string" default="Priority-KEY"
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<fieldMapping arFieldId="1000000163" arFieldPart=""
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</element>
<element dataType="string" default="Assigned Group-KEY"
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targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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<element dataType="string" default="" form="unqualified"
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<fieldMapping arFieldId="1000000218" arFieldPart=""
defaultAttachName=""/>
</element>
<element dataType="string" default="StatusReason-KEY"
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targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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<fieldMapping arFieldId="1000000881" arFieldPart=""
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</element>
<element dataType="string" default="Resolution-KEY"
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targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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<fieldMapping arFieldId="1000000156" arFieldPart=""
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</element>
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targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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<fieldMapping arFieldId="1000000151" arFieldPart=""
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</element>
<element dataType="string" default="" form="unqualified"
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<element dataType="string" default="" form="unqualified"
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targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
maxOccurs="1" minOccurs="0" name="KVP_11_key"
nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
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maxOccurs="1" minOccurs="0" name="KVP_12_key"
nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
maxOccurs="1" minOccurs="0" name="KVP_13_value"
nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
maxOccurs="1" minOccurs="0" name="KVP_14_key"
nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
<element dataType="string" default="" form="unqualified"
maxOccurs="1" minOccurs="0" name="KVP_14_value"
nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
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nillable="false"
targetNamespace="http://ws.clip.applink.de/"; xmlType="false"/>
</element>
</formMapping>
</arDocMapping>
OutputMapping:
<?xml version="1.0" encoding="UTF-8"?>
<arDocMapping arDocVersion="11" externalSchema=""
generateXsiType="false" name="processIncidentArsResponse"
schemaSource="imported">
<formMapping>
<form distinguishingKeyId="1" foreignKeyId="1"
formName="HPD:Help Desk" primaryKeyId="1"/>
<element all="false" dataType="ROOT" default="" maxOccurs="1"
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targetNamespace="http://ws.clip.applink.de/"/>
</formMapping>
</arDocMapping>
inputDoc:
<?xml version="1.0" encoding="UTF-8"?><ns0:ROOT
xmlns:ns0="http://ws.clip.applink.de/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<A1_target>BMC_ITSM</A1_target>
<A2_incidentId>INC000003423211</A2_incidentId>
<A3_statusKey>Status-KEY</A3_statusKey>
<A4_statusValue>Resolved</A4_statusValue>
<A5_closedStatusValueString>Closed</A5_closedStatusValueString>
<KVP_01_key>Priority-KEY</KVP_01_key>
<KVP_01_value>Medium</KVP_01_value>
<KVP_02_key>Urgency-KEY</KVP_02_key>
<KVP_02_value>2-High</KVP_02_value>
<KVP_03_key>Impact-KEY</KVP_03_key>
<KVP_03_value>4-Minor/Localized</KVP_03_value>
<KVP_04_key>Assigned Group-KEY</KVP_04_key>
<KVP_04_value>ENT-ESD-GOC Monitoring</KVP_04_value>
<KVP_05_key>Assignee-KEY</KVP_05_key>
<KVP_05_value>Tim Hrdlicka</KVP_05_value>
<KVP_06_key>StatusReason-KEY</KVP_06_key>
<KVP_06_value>No Further Action Required</KVP_06_value>
<KVP_07_key>Resolution-KEY</KVP_07_key>
<KVP_07_value>C:\Windows\System32>ping server
Pinging server [ip address] with 32 bytes of da
ta:
Reply from ip address: bytes=32 time<1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Ping statistics for ip address:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
C:\Windows\System32></KVP_07_value>
<KVP_08_key>DetailedDesc-KEY</KVP_08_key>
<KVP_08_value>server:PingCheckFailed from Agent Status Check
server Ping Check Failed from server</KVP_08_value>
</ns0:ROOT>
outputDoc:
<?xml version="1.0" encoding="UTF-8"?><ns0:ROOT
xmlns:ns0="http://ws.clip.applink.de/";
xmlns:S="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:ns2="http://ws.clip.applink.de/"; /><FLTR> <TID: 0000000354> <RPC ID: 0000884406> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > /* Sun May 13 2018 12:29:18.4490 */ <Filter Level:0
Number Of Filters:752> Checking "Clip4HPBSM:HPD:IncidentModified" (991)
<FLTR> <TID: 0000000354> <RPC ID: 0000884406> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > --> Passed -- perform actions
<FLTR> <TID: 0000000354> <RPC ID: 0000884406> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > 0 : Set Fields
InputMapping:
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<element dataType="string" default="DetailedDesc-KEY"
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<element dataType="string" default="" form="unqualified"
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<element dataType="string" default="" form="unqualified"
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<element dataType="string" default="" form="unqualified"
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</formMapping>
</arDocMapping>
OutputMapping:
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<arDocMapping arDocVersion="11" externalSchema=""
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<formMapping>
<form distinguishingKeyId="1" foreignKeyId="1"
formName="HPD:Help Desk" primaryKeyId="1"/>
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</arDocMapping>
inputDoc:
<?xml version="1.0" encoding="UTF-8"?><ns0:ROOT
xmlns:ns0="http://ws.clip.applink.de/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<A1_target>BMC_ITSM</A1_target>
<A2_incidentId>INC000003423211</A2_incidentId>
<A3_statusKey>Status-KEY</A3_statusKey>
<A4_statusValue>Resolved</A4_statusValue>
<A5_closedStatusValueString>Closed</A5_closedStatusValueString>
<KVP_01_key>Priority-KEY</KVP_01_key>
<KVP_01_value>Medium</KVP_01_value>
<KVP_02_key>Urgency-KEY</KVP_02_key>
<KVP_02_value>2-High</KVP_02_value>
<KVP_03_key>Impact-KEY</KVP_03_key>
<KVP_03_value>4-Minor/Localized</KVP_03_value>
<KVP_04_key>Assigned Group-KEY</KVP_04_key>
<KVP_04_value>Group Name</KVP_04_value>
<KVP_05_key>Assignee-KEY</KVP_05_key>
<KVP_05_value>Assignee</KVP_05_value>
<KVP_06_key>StatusReason-KEY</KVP_06_key>
<KVP_06_value>No Further Action Required</KVP_06_value>
<KVP_07_key>Resolution-KEY</KVP_07_key>
<KVP_07_value>C:\Windows\System32>ping server
Pinging server [ip address] with 32 bytes of da
ta:
Reply from ip address: bytes=32 time<1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Reply from ip address: bytes=32 time=1ms TTL=125
Ping statistics for ip address:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
C:\Windows\System32></KVP_07_value>
<KVP_08_key>DetailedDesc-KEY</KVP_08_key>
<KVP_08_value>server:PingCheckFailed from Agent Status Check
server Ping Check Failed from server</KVP_08_value>
</ns0:ROOT>
<FLTR> <TID: 0000000354> <RPC ID: 0000884406> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > /* Sun May 13 2018 12:29:18.4820 */ **** Error
while performing filter action. Error Number: 9130
<FLTR> <TID: 0000000354> <RPC ID: 0000884406> <Queue: Fast > <Client-RPC:
390620 > <USER: levi.lippincott >
<Overlay-Group: 1 > /* Sun May 13 2018 12:29:18.4820 */ ERROR (9130):
Error encountered while executing a Web Service; Transport error: 505 Error:
HTTP/1.1 505 HTTP Version Not Supported--
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