Helpdesk 7.1

Hi, Is anyone working on ARS 7.1 out of box remedy Helpdesk module? Can someone give some overview of the database structure how are company,site,contact,assets are related? What are the key form names like there is no SHR:People now it is CTM:People What are CTM,CFG,CMDB, CTR, CAI? I worked on

Re: Helpdesk 7.1

://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Friday, February 27, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Helpdesk 7.1 ** Hi, Is anyone working on ARS 7.1 out of box remedy Helpdesk module? Can someone give some

Re: Helpdesk 7.1

http://www.bmc.com/supportu/documents/57/43/65743/65743.pdf Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: 27 February 2009 16:02 To: arslist@ARSLIST.ORG Subject: Re: Helpdesk 7.1 ** Get yourself a copy