Re: How can an external program query to see if a ticket # exists?

Thanks John. Your post gives a new idea. I could have a perl cgi accessed by the external entity through http. Since this cgi can be in unix, it's easy for me to do here. --- I got runmacro.exe to work, but it's awfully slow. Takes 10+ seconds to query for one record. The trick is to use the

How can an external program query to see if a ticket # exists?

Hi all, I need to provide a way a program can ask Remedy if a ticket number exists. Web services is out (mismatch of Mid-tier and ARS versions). I am looking for any other simple solution. I tried a query with runmacro.exe, hoping i can somehow trick it into letting me know if the query

Re: How can an external program query to see if a ticket # exists?

-- ARS 6.3, Midtier 7.1. The query is to be run from a Windows server. --- On Tue, 4/20/10, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: How can an external program query to see if a ticket # exists? To: arslist@arslist.org Date: Tuesday, April 20,

Re: How can an external program query to see if a ticket # exists?

setup klink (Kinetic Link) http://www.kineticdata.com/Products/KineticLink.html (Free/opensource) then http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User (will give you all record numbers) http://skitch.com/johnsundberg/n92y6/mozilla-firefox