If you want to turn off all notifications for a specific non-support user, you can just remove their email address from their people record.
If you want to turn off customer notifications for all requesters, you can open the NTE:CFG Notification Events form and query the "Requesterxxx" notification events and change the 'Remedy Notification Method' to "None" Hope that helps, LisaD -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Orndorff, Greg Sent: Friday, June 13, 2008 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notification Preferences of CTM:People recocrds that are marked Non-Support Staff*? Candace - We had tried turning off customer notifications by also setting the 'Notification Availability' to No. It didn't work though - the customers were still getting their default notifications (request submitted successfully, request resolved, etc.). The entire Notifications tab appears to only apply to support user notifications. Also, the Default Notify Mechanism only applies as a backup notification method if the primary default method is not available. Pegasus Solutions | BreakThrough Greg Orndorff -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, June 11, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Yes, what you want is doable - here is how 1. No you can't set up 'User' defined notifications for these users but you can turn off the notifications. Go to the Notification tab in the People form and under the Notification Availability, select 'No'. In addition and/or instead of that you can also select something other than Email in the Default Notify Mechanism. That's going to turn off all notifications for that person though, so again if you want something customized on a per-person basis you are probably going to have to build extra workflow. So this option is pretty much all or nothing - and you need to have your users understand that. 2. Take a look at the form NTE:SYS-Define NT Events. This form holds all the possible notification events - but again this is for everyone or no one (either non-support or support), but it will help you understand what is triggering the notifications. Take a look at all other NTE forms too. Not that they will help. For the rest I will have to research and get back to you - I have a 2 hour meeting that I need to attend now. Hope this helps! Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Candace, Thanks for your response. What specific type of notifications are you trying to configure for these non-support people? I want to create "User" notifications for the non-support staff people so that I can turn off the OOB default notifications individually based on if the individual customer does not want to receive certain notifications. Can I do that? I don't necessarily need to change the wording of a notification I just want to allow our help desk staff to turn off some of the individual notifications for Non-Support Staff customer profiles upon request from the customer. So if a customer does not want to receive a Incident Closure notification I can modify their notification list to turn that off only for them. If this is not possible what form connects the Events to the actual filters that fire the notifications so I can get started with these customizations. So far I have found the forms with the NTE: acronym on the form names. These seem to be the back-end forms form the ITSM Notifications but I need help finding the form that connects the Notification Event (NTE:LoadNotifiationEvents form) to the actual filter that fires off the email. What are the filter Names? You don't have to give me all maybe just one or two so I can start my investigation. Thanks. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, June 11, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? John - The OOB notifications should all be enabled for non-support people to receive specific notifications based on types of events - assuming that these people are submitters of tickets. What specific type of notifications are you trying to configure for these non-support people? And what do you want these notifications to say? It may be that you will need to build some custom filters to accommodate something different because OOB, you don't have the ability to update any of the standard non-support person notifications. You have what you have. I have been struggling with some of the limitations of the 7.x OOB notifications as well so I can feel your pain. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Wednesday, June 11, 2008 7:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.x - Can you update the Notificiation Preferences of CTM:People recocrds that are marked Non-Support Staff*? Hello, this is my first time in ARSList. I noticed that in version 7 you can only update the notification preferences for people records that are Support Staff* only! Why is this? I thought that you could update Non-Support Staff people's notifications as well. I read through all of the configuration books and PDF's I could find and found nothing on this. How can I update Non-Support Staff People records notification preferences? If Out-of-Box there is no way to do this is it recommended to make a customization? I found the active link that enables the "Update Notification Preferences" button on the CTM:People form so that it enables for Non-Support Staff people records will this work or is it more complicated than this? My customers need to be able to update non-support staff people records. Please if someone has done this before could you give me some hints of a workaround or at least a place to start. 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