I agree that it is much easier and less techincal debt to add Status Reasons
that new Status. You will have to add it to one form called SYS:StatusReason
Menu Items and probably on the AST:Attributes form as well. I am not sure if
you have to add it to BMC.CORE:BMC_BaseElement through the
Due to all the joins, adding new values causes SQL errors when trying to open
the Asset console afterwards. Customer has been advised to back off the idea
of editing Status.
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[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, January 23, 2015 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Asset Management - Status Values
Due to all the joins, adding new values causes SQL errors when trying to open
A client wants to add more Status values to the Asset record form (ITSM/ARS
8.1.01). I advised against the technical debt such a customization would
carry, but worse, it appears that the Status field on the Asset form doesn't
reference a menu, they are using the old Field ID7 with
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7
looks like the status field but you'll probably find your Status field on
the AST:Attributes form in 8.1
On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
A client wants to add more
I get asked this question a lot too. Sometimes it comes down to
understanding what lifecycle event they are trying to capture with the
Status field so you can tell them what Status to use.
I relate every Status value to a lifecycle event that happens to a
CI/Asset. Generally speaking, once they
Either way, it's one huge Matzoh ball. I would simply not go there. Of
all the customizations people might want, the Status field is the one we
should resist the most strongly.
Rick Cook
On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger jrsrem...@gmail.com
wrote:
**
The form AST:Attributes
Yes, but that form is not related to editing the Status values, that's just
another one of the sub-forms I mentioned. That form's Status field is also ID7
and is also direct-entry values.
The question still remains if there is a function in ITSM for editing Asset
Status similar to how you can
In that case, no - there isn't a configuration form for editing CMDB Status
values that I have ever seen.
On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
Yes, but that form is not related to editing the Status values, that's
just another one of the
Thanks to both of you and I agree 100% Rick. The client has been strongly
warned against this but I wanted to have my Plan B ready in case they ignore
counsel. We'll see what they decide.
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of the box.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: Wednesday, January 21, 2015 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Asset Management - Status Values
**
I
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