)
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 9:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules
**
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Capacity
discussion list(ARSList) on behalf of Greg Donalson
Sent: Thu 4/30/2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Auto-Assignment to Individual Rules
**
Hi Mike,
If you go to this form (Assignment Engine Administration), you can set all of
this up there. Page 425 in the BMC Remedy Action
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Capacity, or Workload, per
application. We'd like to see how difficult it would be to set
auto-assignment to one of those options per support group, instead of per
application.
For
)
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 7:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules
**
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Capacity
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