Application, Support and Maintenance support groups - there's
only a few hundred of these.
But there are thousands of infrastructure products, and nearly 100
engineering type support groups.
Besides using the OOTB ITSM product assignment administration, does
anyone have recommendations on best
To: arslist@ARSLIST.ORG
Subject: ITSM Product Assignment administration
**
Our Service Desk is having some heartache with getting incidents assigned to
the correct engineering group for infrastructure products. They want to use
product assignments but dread maintaining them.
Today we have product
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