Sounds like a reasonable enhancement request!
Regards,
Dennis
"Coleman, Gavin"
Sent by: "Action Request System discussion list(ARSList)"
08/28/2009 09:21 AM
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Re: ITSP OffHold Date
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Hi
t;
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: 28 August 2009 13:48
To: arslist@ARSLIST.ORG
Subject: Re: ITSP OffHold Date
**
Gavin,
I am not aware of this feature in ITSP 4.0. I looked for an "Off Hold Date" in
both HPD
e detail on where to find that
feature, I can check it against our installation further.
Regards,
Dennis Ruble
"Coleman, Gavin"
Sent by: "Action Request System discussion list(ARSList)"
08/28/2009 03:31 AM
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Hi Listers - does anyone know why BMC removed the Off Hold Date in ITSM
Incident? This was a feature that I believe was OOB in ITSP, and allowed users
to specify when a call would come off Pending. An escalation would fire to take
these calls off Hold.
Has it been replaced by anything in ITSM?
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