EMAIL PROTECTED]
On Behalf Of Mary Dollus
Sent: Thursday, August 30, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Importing new records into ITSM 7 Incident Management
Hi,
I attempted to answer your responses thru the web site, but I haven't seen my
replies show up.. so if you've seen
for your ideas,,, if I get it figure out I'll post the answer.
- Mary
-Original Message-
From: Mary Dollus [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 30, 2007 9:28 AM
To: 'arslist@ARSLIST.ORG'
Subject: Importing new records into ITSM 7 Incident Management
Hi All
87
Fax 410-715-0848
From: Action Request System discussion list(ARSList) on behalf of Mary Dollus
Sent: Thu 8/30/2007 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Importing new records into ITSM 7 Incident Management
Hi All,
I was wondering if anyone has su
I had the same problem and since I was importing the old 5.5 Helpdesk entries I
mapped the Incident ID to be the old Request ID.
-Original Message-
From: Mary Dollus <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 30 Aug 2007 9:28 am
Subject: Importing new records into
Mary, your initial methodology seems sound enough - why was the API grabbing
the wrong Entry ID? Seems like an issue with the interface. Can it be
addressed there, instead of forcing you down this ever-spiraling path of
recreating the wheel?
Rick
On 8/30/07, Mary Dollus <[EMAIL PROTECTED]> wrot
Hi All,
I was wondering if anyone has successfully entered new records into the
Incident Management application thru the import tool or other external methods?
Currently the interface works (Harris Netboss) by an API call that submits a
ticket into the Incident Interface Create form and from th
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