Incident Owner - ITSM 7.0.3 p8

I've got a question about Incident Owner assignment in ITSM 7.0.3. I've done some testing and read through the documentation and postings about this on ARSList but I have reached two conclusions that I wanted to get some feedback on from the list membership. First, the Incident Owner

Re: Incident Owner - ITSM 7.0.3 p8

To your first question, your observation is correct. The order of Owner assignment appears to be: 1. If user has entered a value for Owner, use it 2. If there is an Owner rule in CFG:Assignment, use it 3. Use default Owner rules based on submitter, assigned group, etc. To your second

Re: Incident Owner - ITSM 7.0.3 p8

, February 06, 2009 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner - ITSM 7.0.3 p8 ** To your first question, your observation is correct. The order of Owner assignment appears to be: 1. If user has entered a value for Owner, use it 2. If there is an Owner rule in CFG:Assignment