Good morning,
I was looking through the BMC documentation, and I can't find a definitive
answer for what should be a simple question. What groups have rights to create
Incident Templates? According to BMC documentation, people with Administrator,
Change Manager, and Change Config rights can
, 2010 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Incident Template Creation
**
Good morning,
I was looking through the BMC documentation, and I can't find a definitive
answer for what should be a simple question. What groups have rights to create
Incident Templates? According to BMC
To: arslist@ARSLIST.ORG
Subject: Re: Incident Template Creation
**
Shawn, have you taken a look at the ITSM permission Roles Tool ? this
may be the answer you're looking for.
(perhaps Foundation - Support Group Admin?)
Marcelo
From: Action Request System discussion list(ARSList
Hello All,
ARS 7.0.01
SQL Server 2005
The chief just stopped by and asked me if we could have Incident Templates
created based on time.
Ex. Automatically have an incident created the first Monday of every month
to reboot the server, etc.
My first thought is an escalation of some kind, but when I
That should probably be a Change Template, Jase, since the process should at
some point go through an approval process.
I was on a project that built something like that from scratch once, before
ITSM 7, though. Think through all the ways you could use recurring changes,
and then see what
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