Re: Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.

Hi Abhi, Can you confirm that op cats passed from bppm present in itsm? Also does BPPM has business services cause prod cat is mostly picked business service cis? You can configure the assignment routing app admin console to route your ticket to correct support group. Regards Shambo. On 19 Jun

Issue while assigning incident raised from BPPM event to remedy on the basis CI, Company,organization, oper. cat and service.

We are trying to achieve the intelligent auto ticketing process. Once the incident ticket generated from BPPM into Remedy, the ticket should be auto routed to respective support group depends on CI Service,Organisation,Company, Operational Categories. We have created a component based