Remedy Administrator Position Description The Remedy Administrator will be one of two resources responsible for the installation, administration and maintenance of the Remedy ITSM platform components including ARS base and Remedy mid-tier. The individual will be responsible for producing and maintaining technical documentation for the Remedy application architecture. The candidate will also be part of a team responsible to do root-cause analysis., troubleshooting of incidents and be a point of contact and technical liaison between development and the engineering and operations teams within ETG. The candidate will also be responsible to submit/wok trouble tickets and work directly with our Vendors (including but not limited to BMC and xMatters) for recommendations (and the execution of) performance tuning and optimization measures for AR System, ITSM modules and their respective backend database and mid-tier components. Specialized knowledge, skills, abilities
* 4-6 years practical Remedy experience (with focus on version 7 x or higher) * 3+ years of experience configuring and customizing the Remedy ITSM Suite * Oracle/SQL Server experience (querying) * Ability to work in a self-directed and independent fashion as well as within a group setting * Strong verbal communication and technical writing skills a must * Remedy ITM Development skills a plus * General experience with Red hat Linux required * Experience with Weblogics Application Server (for Remedy mid-tier) Special Training Needs * Supplemental BMC Remedy training (ongoing - as we progress and evolve to newer versions of training) * Competencies/Traits desired * Experience with Enterprise Red hat Linux * Experience with Relational Databases (oracle, SQL Server) * Strong understanding of CMDB modeling a plus * Strong understanding of ITIL (ITIL v3 Foundation - certification a plus) Required Certifications * ITIL v3 Foundation Certification *a plus (but not required) If you are interested please apply via this link: https://www4.recruitingcenter.net/Clients/fiservcareers/PublicJobs/controller.cfm?jbaction=JobProfile&Job_Id=39961&esid=az Thanks, Sean _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
