Dear Carey:
I agree with you that all Macro actions can now be done with Active
Links. When we find an old Active Link using a Macro we automatically upgrade
it.
But the Windows User Tool has a macro drop-down list with about 150 active
entries. They are heavily used to prompt and then generate our reports. These
macros would be difficult to eliminate without creating a 'macro page'. Plus
our user community maintain their own macros. (They do this by replacing the
old one. Any editing of a macro is reserved for the true Remedy
Administrators.)
We do not encourage creation of new macros but do not have the time to
implement their reports as Active Links. (And they are happier tweaking their
own reports and search paths. Many of these power users have access to Crystal
Reports developer.) So macros are alive and maintained in our environment.
Thorin Marty
We Energies
Milwaukee, WI
-----Original Message-----
From: Carey Matthew Black [mailto:black....@gmail.com]
Sent: Sunday, May 10, 2009 6:47 PM
Subject: Re: What would $--1$ relate to?
Thorin,
I understand that Macros continue to work. ( Well, as far as I can
tell.) But just for the record:
AdvancedGuide-630.pdf , page 250
"
Macros stopped being supported in the AR System 5.x release. You can view
reports created using run macro report actions with releases prior to AR System
5.x in Remedy User, or on the Web, by converting them to an equivalent active
link.
"
And since v6.3 is now "unsupported". Well, that clearly puts Macros on the
shelf for me.
Note: I still use them too. :) But if the vendor can not support them, then
neither can I.
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Sun, May 10, 2009 at 3:13 PM, Marty.Thorin <thorin.ma...@we-energies.com>
wrote:
> I do not have a problem with macros in 2009.
>
> At We Energies we do not use the MidTier to directly support our users. All
> users use the Windows User Tool. We were using macros when I got here in
> 1999. We are still using macros and all users have been upgraded to the 7.1
> user tool. 7.5 is being implemented. We have not had a problem yet.
>
> Our issues all relate to reports. We use Crystal Reports 9 reports with the
> 7.1 Patch 2 user tool (Crystal Reports IX) and a Remedy 6.3 report server (CR
> 9). Now that is interesting.
>
> Thorin
>
> -----Original Message-----
> From: Carey Matthew Black [mailto:black....@gmail.com]
> Sent: Friday, May 08, 2009 3:57 PM
> Subject: Re: What would $--1$ relate to?
>
> Robert,
>
> I would not use it. ($--1$)
>
> Macros are technically "not supported" since version ARS 5. The idea
> that they records $NULL$ as "bla...bla...bla" is not a detail that I
> want to deal with anymore. :) The fact that they still work in the
> v7.5 User Tool appears to be... well... almost unexplainable.
>
>
> However I would use the keyword of $ NULL $ as necessary.
> I know that is vague, but I am not trying to be flippant or anything. It
> is just hard to explain the type of situation you would use a "screw driver"
> without saying something like "When I need to do something with a screw."
>
> I have almost totally given up on Macros. I keep waiting for Macros
> v2.0 to happen, but that has yet to show itself. :) Maybe in v8.0? (or
> v8.5... or v9.0?)
>
>
> If I could only figure out why some of my Open Window actions (to run
> reports) seem to quietly fail for some forms and/or qualifications...
> maybe I could replace all of the functionality of Macros with custom
> workflow. GRRRR.... (Still stuck in v6.3 land.)
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
> System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
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