Has anyone else had this problem
We did a war file deploy of the MidTier to upgrade from 7.1 patch 2 to 7.1
patch 3. Now, patch 3 will not work (patch 2 still works fine), we get the
following dump and BMC has been unable to reproduce with our war files.
Env:
java 1.6.0_01-b06
tomcat 5.5.17
Here is the java stack dump:
java.lang.NullPointerException
com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown Source)
com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source)
com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source)
Field 20131 on the AR System User Preference form is 'TableField
Column Order'. Make sure you have that field on the form. This is
from a 7.0.1 server; what version is sula6 running?
Axton Grams
On Mon, Jul 7, 2008 at 10:54 AM, W Scott Russell
[EMAIL PROTECTED] wrote:
**
Here is the java
Scott,
The Oracle error message points me to this idea:
Please verify that this form AR System User Preference has this
field TableField Column Order(Field ID: 20131) on your ARS server.
If the form has that field in it then I would suggest:
1) Verify who last changed the form and when they
Axton,
sula6 is a 7.1p3 server and the field does exist. I have also tried
accessing a 6.3 server and it fails. If I roll back to 7.1p2, I am able to
work fine with both servers.
Thanks for the help,
Scott
On Mon, Jul 7, 2008 at 9:11 AM, Axton [EMAIL PROTECTED] wrote:
Field 20131 on the AR
Can you turn on the server side sql logs and post the sql statement
that returns ORA-00904.
Thanks,
Axton
On Mon, Jul 7, 2008 at 11:30 AM, W Scott Russell
[EMAIL PROTECTED] wrote:
**
Axton,
sula6 is a 7.1p3 server and the field does exist. I have also tried
accessing a 6.3 server and it
Also, field 23628 is 'Table Field Refresh Interval', which does not
exist on my 7.0.1 server, but does exist on my 7.1 server. Verify
that you have this field on the AR System User Preference record.
Axton Grams
On Mon, Jul 7, 2008 at 11:49 AM, Axton [EMAIL PROTECTED] wrote:
Can you turn on
Thanks Axton, looks like our preference form did not get upgraded on the
7.1 server correctly. Interesting that the 7.1p2 midtier doesn't have a
problem with the form...
On Mon, Jul 7, 2008 at 9:52 AM, Axton [EMAIL PROTECTED] wrote:
Also, field 23628 is 'Table Field Refresh Interval', which
Somebody, broke, err... fixed that in the latest release :) The
compatibility matrix states that 7.1 mid-tier support 6.3, 7.0.1, and
7.1 arservers. I would suggest you report this as a defect that was
introduced in patch 7.1 patch 3.
Axton Grams
On Mon, Jul 7, 2008 at 12:50 PM, W Scott
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