Re: Midtier SRM Application Settings

2011-02-05 Thread ARSmarts Support
Dear Larry, I have been confronted to the exact same issue recently. A colleague of mine opened a ticket at BMC, but we have never received a satisfying an answer. So the workaround we put in place: create a filter attached to AR System Email Message. Add a set field action that makes a

Midtier SRM Application Settings

2011-02-04 Thread Larry Barnes
We have users that are getting email notifications concerning tickets that contain a bad url. Example: http://WebServerName/arsys//servlet/ViewFormServlet?form=NTE%3aNotifie rserver=AppServerName.thecreek.comeid=NTS03629234 I'm trying to understand what builds this url and have run out of