Thanks Eric, Wow - yeah, I see what you mean now.. I just spent three hours looking over every form and filter on NTE:Notifier, NTE:Sys Group Control, and NTE:Sys Invidual Control. I love the way the TASK module doesn't seem to work with anything else but itself. I am going to have to do some serious customization just to get $Contact Company$ to be added to an email notification. This works fine for Incidents, but not for Tasks. I will be so happy when BMC finally cleans up the TASK module.
UGHHH, RANT, SIGH Thanks, Jase On Thu, Oct 15, 2009 at 4:12 PM, Roys, Eric D <eric.r...@verizonbusiness.com > wrote: > Jase, > > Believe it or not, it's not as data-driven (easy) as you think it might be. > There are filters in a filter guide that perform lookups/replaces on the > variables identified. If it is not replacing the variable it either because > the variable is typed incorrectly or that there's no filter to translate the > variable. If it's the latter, you'll need to add another filter to the > existing guide to 'translate' your newly defined variable. > > -Eric > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Jase Brandon > *Sent:* Thursday, October 15, 2009 2:41 PM > *To:* arslist@ARSLIST.ORG > *Subject:* SYS:Notification Messages - Strange Behavior > > ** Hello Listers, > ARS 7.1 Patch 002 > Windows > > I was trying what I thought would be a very simple task, but am perplexed. > I had a request to include Site and Company in the Task Notification > messages, so I went to the SYS;Notification Messages form and modified the > three related task related notifications as below: > > You have been assigned Task #Task ID# > Task Type: #TaskType# > Priority: #Priority# > Summary: #Summary# > Location Company: #Location Company# > Site: #Site# > > The Site works fine, but the Location Company won't come across via email. > Only the Site does. > Has anyone else seen this? Is there anything else I need to configure other > than the SYS:Notifications form? > > > Thanks, > > Jase Brandon > Remedy Developer > Quality Technology Services > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
