This is a funded position and is open ended--on going (long term) work
-Federal Agencies TARGET START DATE: ASAP
PLEASE NOTE: Candidates submitted must be US Citizens able to obtain or possess
a US Government security clearance
DESCRIPTION OF PROJECT AND TASKS:
Job Description:
Responsible for delivering customized tool solutions to customers in response
to complex business requirements. Provide technical leadership (based on
in-depth BMC Remedy and other technical knowledge) in the analysis, definition,
design, development, configuration, construction, implementation, and
integration of these solutions. Install, configure, and integrate with DB2,
MSSQL, and Tivoli software. Manage all 3rd party bridges in/out of the BMC
Remedy system. Install/configure new BMC Remedy releases and patches for ARS
and ITSM applications
Desired Experience/Education:
· 3-5 years experience working in AIX and Windows environments.
· At least 5 years working with BMC Remedy.
· Experience with Crystal Reports.
Required Skills:
· BMC Remedy ARS (Version 7.x, 7.5 preferred)
· BMC Remedy ITSM (Version 7.x, 7.5 preferred)
· BMC Remedy CMDB
· BMC Remedy Service Request Management
· BMC Remedy Knowledge Management
Desired Skills:
· Experience in an AIX/DB2
· Experience in Windows/MSSQL environments
· Experience providing support for the implementation, troubleshooting
and maintenance of BMC Remedy ITSM software suite.
· Experienced with BMC Remedy customization, data, and forms, importing
data into Remedy and creating and maintaining the Knowledge Management database.
· Prior experience creating Computer Based Training (CBT) for BMC
Remedy and performing BMC Remedy training is desirable. Candidate must also be
able to obtain federal secret level security clearance.
Desired Certifications: * ITIL V3 Foundation CertificationF
* BMC Remedy Certification (various)
Primary Job Duties:
· Job Duty 1 (30%) – Install, configure, patch and support BMC Remedy
ITSM Suite 7.5.
· Job Duty 2 (30%) – Develop detailed specifications necessary to
achieve the desired technical solution, including architectural details, coding
and scripting the tools to be used.
· Job Duty 3 (20%) - Analyze customer’s needs to determine the
technical solutions that will best meet those needs, including gathering and
reviewing detailed technical and non-technical requirements.
· Job Duty 4 (10%) – Design the overall architecture of unique tools
solutions for customers and integrating all of the unique requirements into one
comprehensive solution.
· Job Duty 5 (10%) – Develop, test, maintain & support Remedy
customizations to improve service delivery, customer needs or productivity
improvements
If interested and willing to make a positive career change, please rush resume
to me, with target salary and statement that I and my employer (NewGen
Technologies Inc.) are authorized to present you exclusively for this position.
Also, and importantly, if you have a US Government Clearance, please specify
date issued or when last updated), Issuing Agency, type of clearance.
This position can be W-2 with benefits or 1099. (There are NO dollars provided
for relocation or per diem)
Looking forward to hearing from you,
Sincerely,
Jeff Glaser
VP Recruiting
NewGen Technologies
703-729-3382
j...@newgentechnologies.com
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