Re: OT: ACD Integration

2008-06-30 Thread Brian Gillock
: Re: OT: ACD Integration Brian, Just a guess In the User tool, turn on Active Link logs. You likely have workflow that is setting additional fields with some value on "Query". -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love,

Re: OT: ACD Integration

2008-06-30 Thread Carey Matthew Black
Brian, Just a guess In the User tool, turn on Active Link logs. You likely have workflow that is setting additional fields with some value on "Query". -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process +

OT: ACD Integration

2008-06-30 Thread Brian Gillock
Hey List, We are working on an integration with Apropos 6.5.1. In our script that pops the incident form and performs a query, we are getting extra qualifications in it. The query we are passing is 'Incident*+ = "INC0003" which as the API docs state works in the advanced