: Re: OT: ACD Integration
Brian,
Just a guess
In the User tool, turn on Active Link logs. You likely have workflow
that is setting additional fields with some value on "Query".
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love,
Brian,
Just a guess
In the User tool, turn on Active Link logs. You likely have workflow
that is setting additional fields with some value on "Query".
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process +
Hey List,
We are working on an integration with Apropos 6.5.1. In our
script that pops the incident form and performs a query, we are getting
extra qualifications in it. The query we are passing is 'Incident*+ =
"INC0003" which as the API docs state works in the advanced
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