Re: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group

2011-09-27 Thread Andrew C Goodall
27, 2011 7:54 AM To: arslist@ARSLIST.ORG Subject: RV: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group Any comments? Cheers, Alejandro De: Alejandro Canon Enviado el: Lunes, 26 de Septiembre de 2011 10:27 Para: 'arslist@ARSLIST.ORG' Asunto

RV: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group

2011-09-27 Thread Alejandro Canon
Any comments? Cheers, Alejandro De: Alejandro Canon Enviado el: Lunes, 26 de Septiembre de 2011 10:27 Para: 'arslist@ARSLIST.ORG' Asunto: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group Listers, I know my question could be a little bit silly and

Old Question - About SVT Grouping and Multiple SVT for INC's Assigned Group

2011-09-26 Thread Alejandro Canon
Listers, I know my question could be a little bit silly and probably it was answered but I want to ask you "again" for SLM 7.6.04 (my apologies...) If you want to measure time where an Incident ticket is assigned to a specific group (OLA), independently of incident's status, should you use in