27, 2011 7:54 AM
To: arslist@ARSLIST.ORG
Subject: RV: Old Question - About SVT Grouping and Multiple SVT for
INC's Assigned Group
Any comments?
Cheers,
Alejandro
De: Alejandro Canon
Enviado el: Lunes, 26 de Septiembre de 2011 10:27
Para: 'arslist@ARSLIST.ORG'
Asunto
Any comments?
Cheers,
Alejandro
De: Alejandro Canon
Enviado el: Lunes, 26 de Septiembre de 2011 10:27
Para: 'arslist@ARSLIST.ORG'
Asunto: Old Question - About SVT Grouping and Multiple SVT for INC's Assigned
Group
Listers,
I know my question could be a little bit silly and
Listers,
I know my question could be a little bit silly and probably it was answered but
I want to ask you "again" for SLM 7.6.04 (my apologies...)
If you want to measure time where an Incident ticket is assigned to a specific
group (OLA), independently of incident's status, should you use in
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