Re: {Remedy ARS} Pop up windows do not close in Mozilla

2010-05-20 Thread michep
You have to find in mid-tier direcory file midtier\resources\moz\javascript\popups\PopupSupport.js end edit it. Find lines: sFromResume=0; FormEvent.Trampoline=function(func) { return function(edata) { end edit them: isFromResume=0; IsInInterruptMode=0; FormEvent.Trampoline=function(func) {

Pop up windows do not close in Mozilla

2010-05-17 Thread SriSamSri Appecherla
Hi Listers, I am logging into Remedy through the web. When I use Mozilla, I find that the pop up windows do not close down on clicking the OK button.But this works fine when I use IE. Is there any setting to overcome this issue? ARS Version : 7.5 MidTier : 7.5 Mozilla : 3.5.9 Regards, SriSamSri

Re: Pop up windows do not close in Mozilla

2010-05-17 Thread James Chafin
Have you tried compatibility mode, we had the same problem with IE8 Sent from my Verizon Wireless BlackBerry -Original Message- From: SriSamSri Appecherla appecherla@gmail.com Date: Mon, 17 May 2010 14:38:59 To: arslist@ARSLIST.ORG Subject: Pop up windows do not close in Mozilla Hi

Re: Pop up windows do not close in Mozilla

2010-05-17 Thread SriSamSri Appecherla
Verizon Wireless BlackBerry -- *From: *SriSamSri Appecherla appecherla@gmail.com *Date: *Mon, 17 May 2010 14:38:59 +0530 *To: *arslist@ARSLIST.ORG *Subject: *Pop up windows do not close in Mozilla ** Hi Listers, I am logging into Remedy through the web. When I

Re: Pop up windows do not close in Mozilla

2010-05-17 Thread Martinez, Marcelo A
To: arslist@ARSLIST.ORG Subject: Re: Pop up windows do not close in Mozilla ** Hi James, What is the compatibility mode? How do I go about testing this? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Mon, May 17, 2010 at 9:53 PM, James Chafin remedy@verizon.netmailto:remedy

Re: {Remedy ARS} Pop up windows do not close in Mozilla

2010-05-17 Thread patchsk
What patch version of midter are you in? We experienced similar behaviour with patch3 and then we moved to patch4. It resolved the issue. On May 17, 2:08 am, SriSamSri Appecherla appecherla@gmail.com wrote: Hi Listers, I am logging into Remedy through the web. When I use Mozilla, I find