: Profile question
**
What about assignment count if the assignments engine is being used.
Just shootin' from the hip but I know that number has to be tracked
somewhere.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee
Sent: Thursday
It looks like when the service desk creates an incident report and
assigns it to a person that the persons profile to which the
assignment is made is updated. Is this what actually happens/should
happen? What gets updated in the persons profile. We
checked it out and it does happen...but sure
To: arslist@ARSLIST.ORG
Subject: Profile question
**
It looks like when the service desk creates an incident report and assigns it
to a person that the persons profile to which the
assignment is made is updated. Is this what actually happens/should happen?
What gets updated in the persons
To: arslist@ARSLIST.ORG
Subject: Re: Profile question
**
Richard
In Remedy 7.0.3, When a call is assigned, I can think of 2 things occur
that are checked in the profile. First the assignment Information data
is updated in the General tab of the profile. Second the notification
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