Rép : RANT: Downloading Patches for AR System and related / dependant applications...

[laurent matheo]

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I agree.

Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on).

A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance what you need to download and when it was released:

The other "problem" is that sometimes it's just "hard" to find a product, let's say "chat 8.0.0". It doesn't have its own entry and you have to know it's under ITSM.

The search functionality only looks into the "parent" level and not childs level. I guess an option like "check in childs too" would be nice.

Le 09 jan 2013 à 20:51, Joe D'Souza <jdso...@shyle.net> a écrit :

 

This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.

 

For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.

 

A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.

 

I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..

 

How many of you feel the same way as I do about this?

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_

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_ARSlist: "Where the Answers Are" and have been for 20 years_