RESOLVED: Help - No outgoing emails from Email Messages form

[Shyam Attavar]

I feel silly telling you all that the issue was with the IP address for the 
SMTP server. 
Once I fixed the IP Address, outgoing email messages are being sent as expected.

Thanks all,
--
Shyam
  ----- Original Message ----- 
  From: Shyam Attavar 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, September 19, 2007 6:53 PM
  Subject: Help - No outgoing emails from Email Messages form


  ** 
  Dear Listers,

  We are in the process of upgrading to AR System 7.0.1 P2 on a Windows 2003 
server.

  I upgraded the AR System 6.3.0 P20 to 7.0.1 Patch 2 using the installer. I 
also upgraded the email engine to 7.0.1 P2

  I have configured the email engine identical to our current production 
instance (process only outgoing email). I have restarted the Email Engine and 
the AR Server, but the email messages are not going out of the Remedy server. I 
get the following error in the email message record for the failed message: 
    Not connected 

    java.lang.IllegalStateException: Not connected

    at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398)

    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489)

    at 
com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:363)

    at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:212)

    at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

    at java.lang.Thread.run(Unknown Source)

  The email configuration is sending emails out of our current environment 
without any issues. 

  I have not looked at the KB on the support site yet. That is my next step. 
But I thought I would ask the list before I go to support.

  Is this an issue with 7.0.1 Patch 2 email engine? Anyone else has seen 
something similar in their environments? 
  Any ideas/insights anyone of can share on what might be causing this - how to 
debug this further and what actions to take to solve this issue? 

  Appreciate any input in helping me move forward with this issue.

  Thanks in advance,
  --
  Shyam
  __20060125_______________________This posting was submitted with HTML in it___

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"