Re: How can we enable CI level access to users?

2011-05-26 Thread Peter Romain
What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see

Re: How can we enable CI level access to users?

2011-05-26 Thread Mahendra Mahalkar
Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain

Re: How can we enable CI level access to users?

2011-05-26 Thread Atul Vohra
How about using account id field Atul Vohra On May 26, 2011, at 7:50 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and

Re: How can we enable CI level access to users?

2011-05-26 Thread Mahendra Mahalkar
Atul, Can account id provide CI type restriction? Can you please throw some light on it? ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:58 PM, Atul Vohra a...@protechsoftwareinc.comwrote: ** How about using account id field Atul Vohra On May 26, 2011, at 7:50 AM,

Re: How can we enable CI level access to users?

2011-05-26 Thread Terry Bootsma
** This is covered in Chapter 1 - BMC Atrium 7.6 Administrator's Manual . Page 13.It discusses what you want to do and how to accomplish it.Terry On May 26, 2011, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Hi, I have been aske to restrict support group level access to CIs. Is this

Re: How can we enable CI level access to users?

2011-05-26 Thread Peter Romain
Asset User permission will allow users to see all CI's that they are entitled to see according to your multi-tenancy setup. They will only be able to modify those that have a related support group to which they belong. Have you looked at using the normalisation engine to set CI permissions?

Re: How can we enable CI level access to users?

2011-05-26 Thread Mahendra Mahalkar
The look at chapter 1 in Administrator guide page 13 and I found what I want. Thanks Terry. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 9:09 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Asset User permission will allow users to see all CI's that they

Re: How can we enable CI level access to users?

2011-05-26 Thread Mahendra Mahalkar
I haven't checked Normalization settings yet, but I am sure I can achieve by group/role permission model as explained in chapter 1 of administrative guide of CMDB. But still will check Normalization option so that in future it can give more flexibility. ** ** ** ** *Regards,* *Mahendra Mahalkar*