Re: Reconciliation job not updating the exisitng CI's.

Hi Expert, There are no relationship between those CIs. Please could you explain in detail for an ID rule.? Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are,

Reconciliation job not updating the exisitng CI's.

Hi Experts, This is a data load import for where we are importing delta’s (changes to existing CIs). The data was imported fine but when Reconciliation ran, instead of updating the existing record, it has created new ones even though key information such as serial number were the same.

Re: Reconciliation job not updating the exisitng CI's.

Hi Abhi The best thing to do is create one record to play with and enable the recon + API + sql log and see why the identification job didn't find it in the dest source Regards Danny > On 3 Dec 2015, at 12:58, Abhishek Anand wrote: > > Hi Experts, > > > > This is a

Re: Reconciliation job not updating the exisitng CI's.

If you have relationships between those CIs, they will identify first and that may result in "unexpected" results. Also keep in mind that if you have an ID rule and that ID rule doesn't meet all the criteria in the rule, it's not going to find a match. So if your rule has Tag and SN, and only SN