I'm on ARS 6.3, Help Desk V6 and I am playing around with the Survey Tool for the first time.
Remedy only allows one survey to be created. This is explained on page 166 of install_config_guide.pdf as follows:
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Note: At this time, it is possible to have only one set of four questions at a
time. If the question fields are blank, you can add up to four questions. If
there are already questions in the question fields, you can either retain
them or you can modify them.
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I did locate the Active Link that restricts this, (SHRSUQ:SQ-AddQuestion2), so I can disable this, but my guess is that this restriction exists because there is no logic in place to determine which survey gets sent when.
Has anyone had any experience using this feature?
Do you recommend it?
Thanks,
.ron
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