...into the previous sentence...I knew I wrote something funny as soon as I
finished writing it...but I will leave it there as an example of failed attempt
at word play...and ask this question:
Is your organization using Paetec's Pinnacle (6.2 for us) and if yes, is it
integrated with Remedy in any way?
We are implementing Pinnacle for Telecom billing and trying to figure out how
it and Remedy can complement each other.
If not the tools, the processes automated by Remedy/trouble-ticketing/service
request and Pinnacle's billing functions are integrated. That is to say that
they touch upon each other whether the organization recognizes and formalizes
the process integration or not.
There is an overlap in functionality as well, as Pinnacle has a tracking piece
as well. And Remedy (Helpdesk 5.x) has some rudimentary costing feature, not to
mention ITSM 7.x that we may be going to soon. We are trying to figure out how
to put Remedy and Pinnacle together.
Please share your opinion/experience.
I am told that Pinnacle people claim that they can integrate "Remedy" 7 (ITSM
7.x?) with Pinnacle, but not older versions of Remedy. I am yet to understand
this claim.
Matthew C. Gayford of Univ of North Carolina, you asked a similar question back
in Jan, but received no reply. Any upadte?
TIA.
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