Re: [EXTERNAL] Re: Report requirement - Total Effort spent by each support group in a particular Incident

Subject: [EXTERNAL] Re: Report requirement - Total Effort spent by each support group in a particular Incident ** Yes but I didn't get any OOB report fulfilling the requirements so if u are aware pls do let me know in ITSM 8.1.02 Get Outlook for Android<https://urldefense.proofpoint.com/v2/

Re: Report requirement - Total Effort spent by each support group in a particular Incident

lf of Ramy S. Ayoub <ramyay...@gmail.com> Sent: Friday, November 10, 2017 3:12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Report requirement - Total Effort spent by each support group in a particular Incident ** Did you checked out of the box reports ?! On Fri, Nov 10, 2017 at 1:07 PM Abhishek

Re: Report requirement - Total Effort spent by each support group in a particular Incident

Did you checked out of the box reports ?! On Fri, Nov 10, 2017 at 1:07 PM Abhishek Anand wrote: > Hi Experts, > > We are having a requirement to retrieve a report from Incident – > HPD_HelpDesk. > Scenario – > To calculate the total time spent by each support groups in a

Report requirement - Total Effort spent by each support group in a particular Incident

Hi Experts, We are having a requirement to retrieve a report from Incident – HPD_HelpDesk. Scenario – To calculate the total time spent by each support groups in a particular Incident. It should be calculated as per the business hours & also excluding the Pending/Resolved/Closed & Cancelled