Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

2009-03-06 Thread Steven Iocco
. It would also be nice to include the resolution in outbound emails from the service request. I guess I have some digging to do. Date: Wed, 25 Feb 2009 09:25:20 -0500 From: hbr4...@gmail.com Subject: Re: Repost of a question. What do I need to do to push data from anew field on the

Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

2009-02-25 Thread Howard Richter
Rohini, Thanks you filled in the missing link. The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fi

Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

2009-02-25 Thread Doug78
The workaround is not to use CAI, and to create additional filter, that would set the fields from the SRM:AppInstanceBridge to HPD:IncidentInterface_Create. And finally to see the data in your fields in HPD:Help Desk, you shoud add the mapping in the filter HPD:HII:CreateIncident_100`! so your fie

Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

2009-02-24 Thread Rohini Prasher
You have to create enteries for these field in Question template form, and may be in SyS form field selection. Have to create fields in Service Request form. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org